The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Cuisine!
“The food at the Portofino Mediterranean restaurant exceeded my expectations with its exquisite flavors and presentation.” view full review
Fun Pool Activities
“The foam party at the pool was an absolute blast, adding excitement to our relaxation by the water.” view full review
Welcoming Environment
“The well-maintained, all-inclusive resort atmosphere made it easy to unwind and enjoy all the amenities available.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Horseback riding
Cycling
Tennis court
Golf course
Darts
Table tennis
Archery
Yoga class
Aerobics
Fishing
Services
Valet parking
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Shallow end
Make up services
Room features
Air conditioning
Terrace
Garden furniture
Ironing facilities
Show more
Location
Paseo Xaman Ha Hotelero 5,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Paseo Xaman Ha Hotelero 5,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
4.3
km
152 Calle Quinta Avenida
Quinta Avenida
2.9
km
Mall
Playacar Center Shopping Mall
790 m
Carretera 109
Cenote Calavera
3.1
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
840 m
Av. Benito Juárez
Los Fundadores Park
2.3
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
620 m
Disabled-friendly beach
2.3
km
Zona Arqueologica Playa del Carmen
1.7
km
Park
Xel-Ha Park
1.1
km
Mahi Golf Course
760 m
Golf Course
Campo de Golf Playacar
990 m
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1.1
km
Maya ruins
1.1
km
Calle Carretera Federal 109
Cenote Carwash
3.5
km
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
3.5
km
Hwy 307 Km 287
Alltournative
1.3
km
Mall
Starbucks
1.3
km
Mall
City Club
1.4
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
2.3
km
5ta Avenida
Galeria de Arte 5ta Avenida
2.5
km
Playacar
Ruinas Mayas
1.7
km
Museum
3D Museum of Wonders
2.8
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.8
km
Store
Centro Maya
3.6
km
Playacar
Xaman Ha Ruins
2.1
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
2.9
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.4
km
Beach
Playacar Beach
3.5
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
450 m
Restaurants
Les Crepes de Paris
3.2
km
Avenida Paseo Xaman-Ha 25 Playacar Center
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
friendly staff
beachfront location
lack of air conditioning
moldy smell in room
6.8/10
Nice
Rooms
6.5
Location
7.5
Service
7.3
Dining
6.2
Guest reviews
6.8/10
based on 6 reviews
7.9
7.9/10 based on 458 reviews
Amanda
United States,
January
2024
7.0/10
The ocean view room was far away from beach activities and had a noticeable smell of mold, despite the helpful staff acknowledging the issue. It was the only fairly booked resort in Playa. The location is right on the beach with exceptional food options, but the room lacked proper air conditioning, causing discomfort. The dining experience offered good, but limited, variety. The service was very friendly and accommodating, with staff going the extra mile to ensure a pleasant stay.
Rooms
5.0
The ocean view room was far from beach activities and had a moldy smell, despite staff agreement about the issue.
Service
9.0
The service was very friendly, with staff going above and beyond to make the stay enjoyable.
Location
6.0
The location was directly on the beach but lacked adequate air conditioning, leading to discomfort.
Dining
7.0
The dining experience offered good variety initially but became monotonous after a week. Some dishes were excellent, while others were disappointing.
Facilities
8.0
The hotel offered car hire, housekeeping, and other commercial services, enhancing convenience during the stay.
friendly staff
lack of air conditioning
Michael
United Kingdom,
November
2023
7.0/10
The hotel had a mix of positives and negatives. The rooms were very out dated and sadly not very comfortable, reminiscent of a freshman dorm in college. On the plus side, they were spacious and clean. The service was phenomenal, with helpful and kind staff. The location was safe and in a secured area close to Playa Del Carmen. Unfortunately, the dining experience was subpar with limited options. Overall, a stay with some highs and lows.
Rooms
7.0
The rooms were spacious and clean.
Service
9.0
The service was phenomenal, with very kind and helpful staff.
Location
8.0
The location was safe and in a secured area close to Playa Del Carmen.
Dining
5.0
The dining experience was just okay with limited options.
Facilities
6.0
Facilities were decent.
Owen
United States,
October
2023
7.2/10
The hotel offers basic rooms without extra amenities commonly found elsewhere, like no coffee maker or stocked fridge, and charges a daily fee for the safe. However, the spacious rooms are conveniently located right on the beach. The service is warm and welcoming, but improvements in room renovations are needed. The location is secured within a beautiful complex near the beach, with easy access to nearby shops and attractions. While the dining options lack some variety, the quality of the food is commendable. Overall, the hotel provides a decent stay with room for enhancements.
Rooms
7.0
The rooms are pretty basic, lacking amenities like a coffee maker or stocked fridge, with a small balcony and a fee for the safe. However, they offer plenty of space and direct beach access.
Service
7.0
The staff was friendly and accommodating, although room renovations are necessary.
Location
8.0
The hotel is well-located within a secure complex near the beach, with easy access to shops and attractions.
Dining
7.0
The dining experience, while not very diverse in breakfast options, offers good quality food and a variety of dishes.
Facilities
7.0
The hotel provides necessary facilities, but improvements in room amenities would enhance the overall experience.
Robert
United States,
October
2023
6.6/10
My stay at the hotel was a mixed experience. The location was fantastic, right on the beach and close to town, with friendly staff making the stay enjoyable. However, the rooms were a bit dated, lacking some common amenities, and had a lingering sewage smell. The dining options were average, with limited choices for breakfast.
Rooms
5.0
The rooms were pretty basic, lacking common extras and a little dated with a sewage smell present.
Service
7.0
The staff, while friendly, could benefit from more check-in and check-out staff available, especially for early services.
Location
8.0
The location was ideal, being right on the beach and within walking distance to town, which was convenient.
Dining
6.0
The dining experience was mediocre, with limited breakfast options and some missing common items like bacon or sausage.
Facilities
The hotel offered standard facilities, nothing remarkable but functional for a relaxing stay.
Frank
United Kingdom,
August
2023
7.0/10
My stay at the hotel was pretty good overall. The rooms, though not as modern as some hotels, were clean and comfortable, with nice amenities like gel and shampoo. The daily view from my room was beautiful, overlooking the pool with a fridge stocked with drinks. The staff, however, seemed untrained and took a while to check us in, not meeting our room preference. The location was a bit out of the way but had nice shops nearby. The dining options ranged from okay to good, with a lack of variety after a week. The facilities seemed adequate overall.
Rooms
7.0
The rooms, while not the most modern, were clean and comfortable with nice amenities.
Service
6.0
The staff, though not very nice, were friendly and helpful during our stay.
Location
8.0
The location was a bit out of the way, but the nearby shops were convenient, and the resort's setting by the beach was my favorite part.
Dining
7.0
The dining options were good overall, with some tasty dishes, but the lack of variety after a week was a downside.
Facilities
7.0
The facilities seemed adequate for our needs during the stay.
Jimmy
United Kingdom,
June
2023
6.6/10
The hotel offered spacious and clean rooms with free security boxes, but lacked sufficient storage space. Making restaurant reservations could be challenging as they often were fully booked. The service was a mix of very attentive staff but also some who were rude and inflexible. The location was amazing despite seaweed on the beach, although it was somewhat out of the way and required improvements. The dining experience varied from passable to poor with some areas in need of air conditioning. Overall, my stay had its highs and lows with room for improvement.
Rooms
8.0
The rooms were spacious, cleaned, and had the necessary amenities.
Service
6.0
While some staff members were very attentive, others were not very nice and inflexible.
Location
7.0
The location was amazing despite some seaweed on the beach, but it was somewhat out of the way and needed improvements.
Dining
5.0
The dining options were inconsistent, ranging from okay to poor. Some areas needed better ventilation.
Facilities
7.0
The facilities were generally clean and well-maintained.
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